Hodge Blog

WHATEVER IT TAKES Quality Service Guarantee

Written by HODGE | May 20, 2020 8:47:55 PM

 

At HODGE, we've done whatever it takes since 1958. Every product we sell, every service we provide – if you're not 100% satisfied, we'll do whatever it takes to make it right. We guarantee it.

Why buy from HODGE? Our Whatever It Takes Guarantee.

Our Whatever It Takes Guarantee offers YOU peace of mind with our 4-hour commitment, up-time assurance, repair match pledge, parts promise, and our commitment to always make it right.

 

4-HOUR COMMITMENT

Contract maintenance and rental customers are guaranteed a maximum of a 4-hour response time to service calls or the first hour of labor and travel is free.

 

UP-TIME ASSURANCE

We certify repairs will be completed when promised or you will receive a free interim loaner forklift. All service jobs are covered by our 60-day warranty.

*Specialty unit or capacities over 10,000 lbs. are excluded.

 

REPAIR MATCH PLEDGE

We are committed to providing top service experience evert time you choose to work with us. Our Repair Match Pledge ensures you'll receive the best deal on any quoted major repair. Show us a copy of a competitor's quote and we'll beat it. It's that simple.

 

WE'LL MAKE IT RIGHT

If you're not satisfied with a purchase of new or used equipment, we'll do WHATEVER IT TAKES to make it right. We want to ensure you have peace of mind buying from HODGE. If you're not happy, we're not happy.

 

PARTS PROMISE

Vendor stockers parts will be available within one business day when expedited freight is authorized. Parts purchased from HODGE are guarantees for 60 days or they are free.

*Exclusions are aftermarket starters, alternators, rebuilt electrical components and torque converters which are covered for 30 days.

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Work with HODGE to find your next piece of equipment.

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